If you invested in cryptocurrencies, you should realize that your cryptoassets will now be a constant target for thieves. And if they finally manage to steal your cryptoassets, it will be very difficult, and in some cases, even impossible to get them back.
For this reason, in order to minimize the probability of theft of your cryptocurrency, follow all security measures, keep most of your cryptoassets on "cold" wallets not connected to the Internet, and only a small part of assets on "hot" non-custodial wallets.
If you became a victim of cryptocurrency theft but have been able to track its further movements and made sure that stolen assets were transferred to cryptocurrency exchange SFOR.TRADE, we will try to help you.
For that you need to contact our support service by any convenient way and provide us with such information:
- A detailed description of the situation that occurred (where, when and how your assets were stolen);
- Confirmation that you really are the owner of the stolen cryptocurrency;
- Detailed (clickable) blockchain links of all transactions involved in this chain of events;
- A signed NDA (Non-Disclosure Agreement) or a statement in which you agree to comply with SFOR.TRADE's non-disclosure standards.
If you can confirm the ownership, the fact of theft of assets and their further transfer to SFOR.TRADE, we will be able to temporarily freeze these assets.
During the day after providing your request to our support service, you will need to provide us with a police report on the fact of the theft. After receiving the police report, SFOR.TRADE will cooperate directly with law enforcement officials to settle your case.